Privacy Policy
At Bliss On The River, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a booking with us. By using this website, you consent to the collection and use of your information as outlined below.
Information We Collect
We collect information from you when you visit our website, make a booking, or contact us through our online forms. This may include:
- Personal Information: When you book a room, sign up for our newsletter, or send an inquiry, we may collect personal information such as your name, email address, phone number, payment information, and any other details relevant to your stay.
- Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, referring website, and browsing behavior while on our site. This information is collected through cookies and other tracking technologies to help us improve our website and services.
How We Use Your Information
The information we collect is used to:
- Process your reservations and payments.
- Send booking confirmations, updates, and other communications related to your stay.
- Respond to inquiries and provide customer support.
- Send you promotional offers or newsletters (if you opt in).
- Improve our website and customer experience by analyzing website usage and feedback.
- Help with spam detection.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site and improve its functionality.
Types of Cookies We Use:
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- Essential Cookies: Necessary for the functioning of the website and to process bookings.
- Analytics Cookies: Help us analyze site traffic and improve user experience.
You can control or delete cookies through your browser settings, but please note that disabling cookies may impact your ability to use certain features of the website.
Third-Party Sharing
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted third parties to provide the services you request, such as:
- Payment Processors: We use third-party services (e.g., credit card processors) to process payments. These services have access to personal information necessary to complete the transaction but are prohibited from using your information for other purposes.
- Booking Platforms: If you book through third-party platforms (e.g., Booking.com, Airbnb), they may collect and process your information as per their privacy policies.
- Service Providers: We may share information with third-party service providers that help us manage and improve our website, such as hosting providers or analytics services.
Data Security
We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it. This includes encryption of sensitive data (such as payment details) and secure storage of your personal information.
However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, such as completing bookings and providing customer service. After this, your data will be securely deleted unless required for legal obligations.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update your information.
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email or contacting us directly.
- Deletion: You can request that we delete your personal information, except where retention is required by law (e.g., for financial record-keeping).
To exercise any of these rights, please contact us using the details provided below.
Children’s Privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
Legal Obligations
We may disclose your personal information if required to do so by law or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@blissontheriver.com
- Phone: (325) 248-7907
- Address: Bliss On The River, 1690 CR 102, Llano, TX 78643
Third-Party Links
Our website may contain links to third-party websites, such as local attractions or partners. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies when visiting them.